Already a subscriber? Make sure to log into your account before viewing this content. You can access your account by hitting the “login” button on the top right corner. Still unable to see the content after signing in? Make sure your card on file is up-to-date.
The Department of Transportation has imposed a $2 million fine on JetBlue Airlines for having a history of chronically delayed flights.
Some shit you should know before you read: The Department of Transportation holds broad authority to regulate and enforce airline practices to ensure compliance with federal laws and protect consumer rights. The DOT can impose fines on airlines for a range of violations, including operating chronically delayed flights with unrealistic schedules, failing to compensate passengers for involuntary bumping, and neglecting to provide timely refunds for canceled flights. Airlines can also face penalties for mishandling baggage, failing to accommodate passengers with disabilities, or improperly disclosing fees for optional services like seat selection or baggage.
What’s going on: In an announcement, the Department of Transportation (DOT) revealed a $2 million fine against JetBlue for operating multiple chronically delayed flights, marking the first time the agency has issued a penalty for persistent delays tied to unrealistic scheduling. The investigation, which covered flights from June 2022 through November 2023, found that JetBlue operated four routes that met the criteria for chronic delays, defined as flights delayed by more than 30 minutes over half the time they operate monthly. Each of these routes experienced delays for at least five consecutive months, affecting hundreds of flights and passengers.
The DOT cited “unrealistic scheduling” as a key factor in the delays, alleging that JetBlue’s published schedules failed to reflect operational realities. Among the affected routes were flights between New York’s JFK Airport and Raleigh-Durham, North Carolina; Fort Lauderdale, Florida; and Orlando, Florida, as well as between Windsor Locks, Connecticut, and Fort Lauderdale. Despite warnings from the DOT, JetBlue continued to operate these chronically delayed flights, which investigators determined were responsible for over 70% of the disruptions on these routes.
Where the money goes: According to DOT officials, $1 million will be allocated to compensate affected passengers, and the remaining $1 million will go to the US Treasury.
Jet Blue reacts: In a statement, a spokesman for Jet Blue said the company had invested “tens of millions of dollars” to tackle flight delays. He added that the company works “very hard to operate our flights as scheduled.”
