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StubHub has reached a $10 million settlement with the Federal Trade Commission over allegations that it failed to clearly disclose the full cost of tickets, including mandatory fees, to consumers.

Getting into it: The settlement was announced by the Federal Trade Commission, which alleged that StubHub violated federal rules by advertising ticket prices without clearly including mandatory fees upfront. According to the complaint, StubHub displayed lower base prices in early stages of the purchasing process and only revealed additional service and fulfillment fees at checkout, a practice the FTC deemed deceptive under its “all-in pricing” rule implemented in May 2025. That rule requires ticket sellers to show the total price (including all unavoidable fees) at every stage of the buying process to prevent misleading consumers.

The violation occurred over a brief but high-impact three-day window from May 12 to May 14, 2025, coinciding with a surge in demand around major ticket releases, specifically the NFL schedule release, one of the busiest ticket-buying periods of the year.

Under the settlement, StubHub will pay $10 million, with the funds set aside to compensate customers who were charged fees that were not clearly disclosed at the start of their purchase. Customers who qualify are expected to be contacted and refunded, with payments issued back to their original form of payment when possible or through an alternative option if needed.

The agreement also requires StubHub to clearly display full pricing moving forward instead of separating fees from the advertised ticket price.

In response, StubHub said it “strongly disagrees” with the FTC’s characterization but acknowledged that some listings during those three days may have displayed prices excluding fees, adding that it supports transparent “all-in pricing” and is complying with the settlement by issuing partial refunds to impacted users.