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A top executive from Meta has admitted that the company’s content moderation error rates are “too high,” leading to unnecessary bans and restrictions on harmless content.

Something you should know before you read: Meta has faced widespread criticism for its content moderation practices for years, with countless complaints from users claiming their pages or posts were unjustly removed for infractions that often seemed arbitrary or baseless. Many users have expressed frustration over the lack of transparency in enforcement decisions and the near-total absence of customer service to address these issues. This has fueled accusations of bias and censoring speech, drawing congressional scrutiny. Lawmakers, particularly from conservative circles, have repeatedly grilled Meta executives over allegations of political censorship and overreach.

What’s the deal: During a phone call with reporters, Meta’s President of Global Affairs, Nick Clegg, acknowledged that the company’s content moderation systems have significant flaws, admitting that “error rates are still too high” and that these mistakes interfere with the free expression Meta aims to support. He apologized for removing content during the COVID-19 pandemic, calling the actions “wisdom in hindsight” and admitting that the company “overdid it a bit.”

Clegg also said that Meta was committed to improving its moderation policies and acknowledged user frustration with overly stringent enforcement. He described Meta’s policies as “living, breathing documents” that require constant refinement and pledged to address ongoing issues in the coming months.

This all comes after Meta CEO Mark Zuckerberg met with President-elect Donald Trump at Mar-a-Lago, marking a notable moment in their historically rocky relationship. Meta previously banned Trump from its platforms following January 6th, citing violations of its policies on incitement to violence—a decision that sparked widespread controversy and accusations of political bias.

In his recently released book, Trump accused Zuckerberg of plotting against him during the 2020 election. Trump also claimed that if he were to do it again, he would “spend the rest of his life in prison.”