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The United States Department of Transportation has announced they are investigating mass flight cancelations and delays from Southwest Airlines that impacted thousands of flights over the holiday season.

In a brief statement released by the Department of Transportation, the government agency said they were “concerned by Southwest’s unacceptable rate of cancellations and delays and reports of lack of prompt customer service. The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan.”

This development comes after Southwest Airlines canceled 2,746 flights (69% of its flight schedule) today, with another 2,475 expected to be canceled tomorrow. In a brief statement, the airline said it is working “urgently to address wide-scale disruption by rebalancing the airline and repositioning crews and our fleet ultimately to best serve all who plan to travel with us.”

Southwest declined to comment on specifics when asked for a comment related to the US Department of Transportation investigating the delays. The airline did say, “with consecutive days of extreme winter weather across our network behind us, continuing challenges are impacting our customers and employees in a significant way that is unacceptable.”


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